We use several approaches to interact with customers through Magento. The most important one is automating emails and notifications. I recommend taking a look at magento migration company from Amasty. This solution helps you set up automated trigger emails including reminders, order confirmations and status notifications. With this module, we've improved our speed of processing requests and gotten closer to our customers. I especially like that the interface is intuitive and the functionality is flexibly customizable. I advise you to take a closer look if you want to increase the efficiency of interaction. 😊