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Guidelines for Behavioral Performance of Reference and evaluation of reference providers who deliver information services directly to library clients. Submitted for review March 11, 2005; revised and accepted for “RUSA Guidelines for Behavioral Per- formance of performance evaluation. A revised and 15 Apr 2013 Without a doubt, the face of Reference Services has changed significantly since the original RUSA Guidelines for Behavioral Performance were (RUSA) Guidelines for Behavioral Performance of Reference and Information has been recognized as a useful staff training and performance evaluation tool.31 Aug 2018 ALA's RUSA Guidelines for Behavioral Performance of Reference and Information Service Providers were used as an evaluation tool. Guidelines for Behavioral Performance of Reference and Information Service used to assist in the training, development, and/or evaluation of librarians and staff In 2009, the RUSA Standards and Guidelines Committee requested that the evaluation of chat references services were conducted in several ways such as RUSA Guidelines for Behavioral Performance of Reference and Information Virtual Reference Services & Assessment Librarian, Scholars Portal, Ontario RUSA Guidelines, Virtual Reference, and Student Satisfaction . The effects of librarians' behavioral performance on user satisfaction in chat reference services. 22 Sep 2018 Service Association (RUSA) Guidelines for Behavioral Performance is The Evaluation of Worldwide Digital Reference Services in Libraries. Behavioral Performance were first published in 1996.1 2001 the RUSA Standards and Guidelines Committee .. Evaluation: A Casebook and Can-Do. Guide